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Shipping Policy
SHIPPING POLICY
Order Processing All orders are processed within 1-2 business days (Monday through Friday, excluding public holidays). You will receive an order confirmation email and a tracking number once your shipment has been dispatched.
Delivery Times
- Czech Republic: 2-4 business days
- European Union: 5-10 business days
- International: 10-20 business days
Delivery times are estimates and may vary depending on customs clearance and local carrier services.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order weight. We offer various shipping options including standard and express delivery.
Order Tracking All shipments are sent with tracking numbers. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment.
Duties and Taxes
- EU Customers: Prices include VAT. You will not be charged any additional fees upon delivery.
- International Customers: Duties, taxes, and import fees are calculated at checkout. You will not be charged any additional fees upon delivery.
Delivery Issues If your shipment does not arrive within the expected delivery time or you experience any delivery issues, please contact us at [your email]. We will help you track your shipment and resolve any problems.
Lost or Damaged Shipments If your shipment is lost or damaged during transit, please contact us within 48 hours of delivery. We will resolve the situation by sending a replacement or issuing a refund.
To customize:
- Add your contact email
- If you offer free shipping above a certain amount, add this information
- If you have specific conditions for different markets (USA, other countries), expand the international shipping section